Good questions. Honest answers

Your schedule will consist of four or five days per week, depending on whether you have a 32 or 40-hour contract. You will have access to your roster 13 weeks in advance, and weekend work is required. After two days of service, you may apply for a fixed roster pattern; however, please note that approval is not guaranteed.

Drivers will have breaks that allow them to comply with both Driving Hours and Working Time Directive rules.

Our technology is designed to be intuitive and user-friendly, comparable to systems you may have previously worked with. As part of your role, you will be required to operate tachographs, Sat Nav systems, and mirrorless tractor units. For managing your rosters, you will use our internal scheduling platform, Miocado.

A typical day can vary depending on workload. You may have a double-spoke run to multiple sites or be scheduled for a collection from a third party. The loading process for spoke (small warehouse) deliveries is usually completed by the CFC (large warehouse), and upon arrival at the spoke, it is typically handled by the on-site marshal. However, drivers may be asked to assist if required. For collections, the process can differ by site, and drivers may need to complete some loading themselves. Peak hours are influenced by sales, capacity, and customer demand. Regarding pace, we operate in a time-critical environment and rely on drivers who are punctual and committed to helping us achieve our goal of ensuring all customer deliveries are completed on time. While timeliness is essential, we allocate sufficient time for each task to ensure drivers do not feel rushed and can work efficiently and safely.

Working as a Class 1 LGV Driver for Ocado means you join us primarily on what we call double-run routes, where traffic levels vary based on your assigned shift band and timing. The role requires high levels of concentration to manage heavy loads while serving as a professional representative of Ocado in an industry built on long-lasting relationships. While drivers are not typically responsible for loading or unloading—as this is usually handled by on-site marshals upon arrival at one of our warehouses - you may be asked to assist if required. Core responsibilities include performing thorough vehicle checks, ensuring all loads are secure, and maintaining accurate delivery and collection documentation in compliance with company standards and road safety requirements.

Following your training period, you will typically transition to working independently. The length of your training will be based on your previous experience and the outcome of your driving assessment, ensuring you feel confident and secure operating our LGV vehicles. Your initial “buddy period” generally ranges from two to nine days, depending on your individual needs.

It is desireable to have a minimum of 6-months experience. You will need to hold a valid category C+E driving licence, have no more than 6 penalty points and have not had any driving disqualificatioons in the lat 10-years.

Although drivers are generally not required to load or unload the LGV, the role involves spending a considerable amount of time seated and maintaining concentration. Operating an LGV demands a high level of skill, patience, and continuous focus due to the vehicle’s substantial size and weight (up to 44 tons). Additionally, managing its complex gear system and performing challenging maneuvers, particularly on narrow roads or in busy city traffic requires exceptional attention and expertise.

The role of an LGV Driver involves extended working hours. While your contractual hours are 8 per day, routes are typically scheduled for approximately 12 hours. As a result, you will regularly be required to work additional hours when necessary. This provides frequent opportunities for overtime, which is paid at a premium rate for any hours worked beyond the standard 40-hour working week. Please note that agreeing to work overtime when requested is a condition of your employment. We will provide as much notice as possible; however, on occasion, requests may be made on the same day. You will not be required to work overtime on your scheduled rest days.

We understand life can be busy and you may need time to schedule childcare or rearrange personal activities, that’s why we share the roster 13 weeks in advance, four times a year in line with the seasonal calendar - Spring, Summer, Autumn, and Winter.

Dependent on the length of your shift you will receive unpaid breaks - which you are entitled to spend in our restaurant or break out area.

Our tech is incredibly easy to use and intuitive, and will include a GUI touch screen and you may also be required to use a RF reader - which are simply small barcode readers that are strapped to your arm and used to register barcodes.

You are likely to always be solo, and this surprises those who are new to the company but you will own and work by yourself at your dedicated station.

You don’t need any previous experience to join our friendly team. Just bring yourself and a positive attitude and our amazing training team will do the rest!

Sadly, its not possible to omit certain products from grocery orders, and it can (and will) include alcohol and meat. So, you must be over 18 to apply and prepared to handle such items. If you have allergies, we would always ensure you are assessed by our Occupational Health partners to ensure your safety and suitability for the role. Please make sure you declare this within your interview so we can work with you.

If you join us in despatch then you will be required to load heavy totes (plastic boxes holding shopping) into frames which then are pushed into delivery vans as well as sort returns, and operate powered pallet trucks. So this is a very physical role requiring you to be able to lift up to 25kg. If you join as a warehouse operative you will need to be prepared to be working on your feet all day (and you can clock up a serious step count), as well as operating in chilled environments (but you will have the prerequisite clothing provided). It goes without saying that safety protocols and maintaining a clean work area are essential and non negotiable.

Shift lengths may vary depending on the work area you are assigned to but they are always either 8 or 10 or 11 hours. Cupboards always need stocking and tummies are always a grumbling, so we fulfil customer orders around the clock - and a range of shift patterns are available depending on your preference. Please speak to one of our friendly recruitment team to find out more.

We know life is busy and you might need to schedule childcare or rearrange personal activities, so we share the roster 12 weeks in advance via an app - that you will be given access to once you complete your training.

During the recruitment process you'll attend an interview, where you’ll have the opportunity to review our available shift bands and rosters. This allows you to choose a schedule that best works for you. Our shifts range from 10 or 11 hours depending on what department you work in and your start time will fall within a 4-hour window. You'll receive your confirmed roster well in advance so you can plan accordingly.

We pride ourselves on trying to offer you competitive pay and top-notch benefits that we monitor and update regularly. So, whether that’s discounts on your shopping, online health support for you and your family or a pre payday access to your finances we believe the benefits are pretty decent. It's important to note that we also operate a 'lunar' pay cycle which means you will get paid every four weeks. Your first payday will depend on when (in the four week pay cycle) you start with us, but to help tide you over we offer a bridging loan facility. Ask our friendly recruitment team about how it works.

During the recruitment process you'll attend a driving assessment and interview, and you’ll have the opportunity to review our available shift bands and rosters. This allows you to choose a schedule that best suits your needs. Your start time will fall within a 4-hour window, and you’ll receive your confirmed roster well in advance so you can plan accordingly.

As an LGV Driver, you will be required to drive long distances as part of your primary responsibilities. Please note that the maximum distance you will be expected to travel one way is 150 miles.

Working as an LGV Driver for Ocado involves primarily double-run routes, where traffic levels vary based on your assigned shift band and timing. The role requires high levels of concentration to manage heavy loads while serving as a professional representative of Ocado in an industry built on long-lasting relationships. While drivers are not typically responsible for loading or unloading as this is usually handled by on-site marshals upon arrival at a spoke, you may be asked to assist if required. Core responsibilities include performing thorough vehicle checks, ensuring all loads are secure, and maintaining accurate delivery and collection documentation in compliance with company standards and road safety requirements.

As a Warehouse Operative at Ocado Logistics, you play a vital role in ensuring our customers receive their orders on time and in perfect condition. Our CFC offers a variety of departments and shift patterns, giving you flexibility and opportunities to find the role that suits you best. Working here is not only rewarding but also enjoyable — we pride ourselves on creating a positive and engaging workplace for all our colleagues.

Yes, you can expect to meet with a range of stakeholders from across Ocado Logistics and the wider organisational group - either during the recruitment process or once you join the team.

The interview process typically includes conversations and competency questions relating to how your experience, skills and how you work, relate to the role etc - as well as understanding how how you think you might contribute to the wider business.

Hybrid working is available for most Head Office roles, balancing time in the office with the flexibility to work remotely, depending on the role and business needs.

Collaboration is at the heart of how we work here at Ocado Logistics. Head Office roles involve regular interaction across teams, functions, and locations to work on and deliver on shared goals.

Yes, many Head Office roles involve visiting operational sites. This is an important part of understanding how the business runs and helps build strong relationships with key stakeholders across the business.

We encourage collaboration and many of our team members experience during onboarding our operational arm and the collaboration doesn't stop there. Our Head Office teams work in close partnership with our Customer Fulfilment Centres (CFC's) and operational teams. Roles support the wider business through functions such as people and culture, data and analytics, planning and operational support - helping to enable great outcomes on the ground.

This can vary greatly depending on the role and the level of seniority. Most Head Office positions offer a blend of hands-on delivery, strategic thinking - and day to day problem solving so you will never get bored! But, you will be encouraged to roll up your sleeves while contributing to bigger picture thinking.

Head office roles at Trident Place in Hatfield follow a standard 8-hour working day, with hybrid working available. The offices are collaborative with break out areas and a modern working environment, not to mention a coffee shop, a canteen with hot food and a salad bar - and even transport to take you to and from the nearest public transport hub (in addition to lots of onsite parking).

We operate a 'lunar' pay cycle which means you will get paid every four weeks. Your first payday will depend on when (in the four week pay cycle) you start with us, but to help tide you over we offer a bridging loan facility. Ask our friendly recruitment team about how it works.

As standard if you are on an 8-hour route you will have a 20-minute break loaded into your route, a 30 minute break on a 10 hour route. If it doesn’t suit your timings, you are welcome to change the time of your break so long as it doesn’t negatively impact your deliveries and all breaks are paid.

Our tech is incredibly easy to use and intuitive, you each have a handheld and a mobile phone. Your handheld has one button to help aid navigation to your next orders and another you press to say you have arrived and are starting your delivery. Then you scan the totes or boxes to allocate your customers shopping, deliver with a smile and possibly a conversation – put your totes away in the back of the van, put your seatbelt on and safely get on your way.

Different sites cover different areas, and it could vary greatly. However, 8-hour drives are to be expected (once you have passed your probation) and you could be covering anything from 50-200+ miles per shift – over 300 on 10-hour drives. So, you must be comfortable with your own company and love driving but the plus side is you can be in charge of the radio channel and sing as loud as you want.

Sadly, its not possible to omit certain products from grocery orders dependent on who is making the delivery, and it can and will include alcohol and meat. So, you must be over 18 to apply and prepared to handle such items.

You could be responsible for physically moving up to 927kg worth of shopping – that’s a fair few tins of beans, to the customers door in one shift. So, whilst the bags are picked, packed and loaded into your van you will need to be prepared to lift heavy grocery shopping bags. Over a 5-day week that’s almost 1 tonne of groceries!

Full time shifts are either 8 or 10 hours – and unless you run into additional problems on route – such as a breakdown or an accident or traffic which can’t be helped you will be able to complete your drops within your allocated shift.

We know life is busy and you might need to schedule childcare or rearrange personal activities, so we share the roster 13 weeks in advance, 4 times a year in line with the seasonal calendar – Spring, Summer, Autumn and Winter.

This can vary depending on your preferences, but some choose to arrive up to 30 minutes beforehand to catch up with other drivers or their Manager. Then you would clock in using the handscan, check the board to find out which bay your van is waiting in and head on out. You then complete your van checks; make sure you have everything you need and then head on out. Once out on route you move through your deliveries safely, if traffic hits as it inevitably does, we ask that you contact the customer to keep them informed and advise of any potential delay. Once you have completed your route for the day you check back in, fill the van with fuel, check in with a Marshal who will advise you where to park, clock out and head home!

We have a very open and honest culture at Ocado Logistics and work hard to foster a sense of belonging where you are encouraged to bring your real self to work. We have individuals from all walks of life, and we understand starting any new role can be a frightening experience, but we will do our best to make sure you are welcomed and you will find all of our drivers are straight talking, honest, friendly individuals.

You are likely to always be solo, and this surprises those who are new to the company as you will be expected to go out in the van solo from week 1. As a new starter you will be given shorter routes and longer time periods to complete your deliveries. Typically, new starters are given 20 minutes to complete an order but by the end of week 12 this will have dropped to the standard allocation of approximately 4 minutes as you become more proficient and confident in your ability.

You will need to have held your licence and have 12 months driving experience. We really value some experience in a customer facing role as whilst you will be taught how to drive the van and what to do in difficult situations should they arise – experience on engaging members of the public and delivering personalised service with kindness and empathy are paramount.

Our CSTM’s or drivers are mostly contracted to work 40 hours per week - but we do offer part time shifts in some of our locations. Your van departure is always scheduled for at least 11 minutes after your start time. Van returns can be anything from a few minutes to 15 minutes before the end of your shift.

We pride ourselves on trying to offer you competitive pay and top-notch benefits that we monitor and update regularly. So, whether that’s discounts on your shopping, online health support for you and your family or a pre payday access to your finances we believe the benefits are pretty decent. There are also occasions where you might finish early (and it could be up to a couple of hours before the end of your shift) and you get to go home safe in the knowledge that you are going to be paid for your entire shift.

On average our drivers can cover 200 miles on an 8-hour route up to 300+ on a 10-hour route – depending on the site location. ‘Turnarounds’ are mainly on 10-hour routes – which means you cover shorter mileage, but you require 2 vanloads – which is double the work.

We call our drivers ‘Customer Service Team Members’ or CSTM’s so if you see this referenced this is what we mean. Whether you join us as a Zoom Delivery team member (on an ebike) or as a Delivery Driver, a key part of your role will be to deliver exceptional customer service with a smile to all our customers. No two days are ever the same – you could be delivering for Ocado Retail or on behalf of Morrisons - in a City Centre or out on the open roads - what we will guarantee is that you will get to meet a few regular customers along the way and will spend a lot of time on the road. We offer safe working conditions, train all of our drivers comprehensively and load your totes into your van before you even leave the depot – so with the help of our technology you can achieve your end goals as safely, quickly and efficiently as possible. Follow us on LinkedIn or view some of the videos of the sites, to see some behind the scenes insights from some of our drivers on what they love about their roles.

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